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Frequently asked questions
General Questions
A 30% deposit is required at the time of booking to reserve your installation date. The deposit is non-refundable once your installation date has been reserved. Customer cancellations are not eligible for a refund of the deposit. Requests to reschedule may be accommodated based on availability. Weather-related cancellations or rescheduling by Pop & Glow Decor will not result in forfeiture of the deposit, and the deposit will be applied to the rescheduled installation date.
Pop & Glow Decor provides professional Christmas light installation for residential properties. Customers are responsible for ensuring that the installation area is accessible and that any existing outdoor electrical outlets are safe and available for use.Customers do not need to be present during installation unless otherwise arranged. If access to the property is unavailable or restricted, additional fees or rescheduling may be required.Installation dates are scheduled in advance and may be adjusted due to severe weather or other unforeseen circumstances. If a schedule change is necessary, Pop & Glow Decor will notify the customer as soon as reasonably possible.
Installation dates may be adjusted due to severe weather or other unforeseen circumstances. If a schedule change is necessary, Pop & Glow Decor will notify the customer as soon as reasonably possible and arrange a new installation date. In the event of a weather-related rescheduling by Pop & Glow Decor, the customer’s deposit will remain valid and will be applied to the rescheduled installation date.
By placing an order with Pop & Glow Decor, you acknowledge and agree to our service terms.Payment Terms: A 30% deposit is required at the time of booking to reserve your installation date. The remaining 70% balance is due upon completion of installation on the scheduled installation date. If the remaining balance is not paid on the installation date, Pop & Glow Decor may charge the outstanding balance to the payment method on file on the following business day.Customers are responsible for reviewing their order details carefully before completing the purchase.Cancellation and refunds are subject to our Cancellation & Refund Policy.Customers are responsible for ensuring that the installation area is accessible and reasonably clear on the scheduled installation date.Pop & Glow Decor is not responsible for damage or loss caused by circumstances outside of our reasonable control, including pre-existing property conditions or unsafe electrical systems.
Payment Terms: A 30% deposit is required at the time of booking to reserve your installation date. The remaining 70% balance is due upon completion of installation on the scheduled installation date. If the remaining balance is not paid on the installation date, Pop & Glow Decor may charge the outstanding balance to the payment method on file on the following business day.
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